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General Questions

What are your hours?

  • We are open Monday through Friday between 6:00 am – 6:00 pm. On Saturday, we are open between 7:30 am – 10:00 am for boarding pick up and drop off only. Sunday, we are open between 4:00 pm – 5:00 pm only for boarding pick up. If you pick up for boarding on Sunday, you are still charged for that day as a day of boarding. If you wait to pick up on Monday, as long as you pick up by noon, it will be the same price.

What do I have to do to start bringing my pet to Paradise Pets?

  • Simply call during our open hours Monday through Friday. We will ask a few questions and set up an account for you. Once that is done, we will contact your vet and get your dog’s vaccination records. You can expect this to take about 5 minutes.

What vaccinations does my pet need?

  • We require all dogs to be vaccinated for rabies, distemper, flu and bordetella. We do require your dog get a 6 month booster for bordetella unless otherwise advised by your vet. Up to date vaccinations are required by our facility and by the state to maintain a kennel license. You will need to provide your pet’s vaccination information BEFORE their scheduled appointment. We cannot accept your pet for boarding, daycare, or grooming without up to date vaccinations. Please visit our CONTACT US page for our email and fax number, to where you can send us their vaccination records. 
  • Cats are required to be up to date on rabies and FVRCP. The feline leukemia vaccination is recommended but not required.

What do the dogs do on days when weather is bad?

  • On days that are very hot, cold, rainy or snowy all dogs are kept in our indoor play areas. We rotate the play groups outside throughout the day, but dogs are not kept outside for a long period of time. When the weather is nice, they are outside more often and for longer periods of time.

What chemicals do you use to clean?

  • Paradise Pets has always used BNC 15 for cleaning and disinfecting our kennel. It is an excellent product, used in hospitals and kennels, because it kills bacteria and viruses while not causing harm to animals or staff. Our cleaning routine (twice a day) starts with our employees foaming all areas (no dogs in these areas at the time) waiting 20 minutes then TOTALLY POWER SPRAYING OFF ALL FOAM BEFORE THE DOGS COME BACK ON THESE SURFACES. Even though this product is pet friendly we still never allow any pets in the area where the chemical is present.

Are the dogs always supervised?

  • All dogs are supervised at all times. However, incidents can happen very quickly and we may not catch everything. We try our best to notice things such as: scratches, vomiting or diarrhea. We will always leave a note or call the owner if we notice anything abnormal.

Do you do tours of your facility?

  • Yes we do! Video tours are offered Monday thru Friday between 10:00 am – 3:00 pmHowever, no tours will be given during the week of holidays.If you require a different time due to your schedule please call and we can arrange a specific tour time for you to see the facility. Our tours are given using our video surveillance cameras. This is an easy way for you to see our entire facility and the dogs playing, but without disturbing them.

What is kennel cough and what can you do for it?

  • Kennel cough is a highly contagious upper respiratory infection; a dog version of a cold. This infection is more active with the change of season or when the weather gets very hot or very cold out, because the dogs have to spend more time indoors. Dogs that are young, old or medically compromised tend to be more susceptible to the virus since their immune systems are not as strong. This infection can spread quickly because just like humans with a cold or flu, a dog can be contagious for up to two weeks before they become symptomatic. Since they appear healthy and have no symptoms, it is impossible for us to know they are contagious.  Dogs are exposed to many bacterial and viral infections at the dog park, relatives homes or even on a walk, not just daycare. Our cleaning products do kill the bacteria and viruses on surface areas all bedding and water bowls throughout the day. Our air exchange system, is ran multiple times a day, exchanging the air inside with fresh air from outside. However, when there is an outbreak, the airborne virus ultimately must run it’s course. Please ask us for our Bordetella brochure which has more information.

What kind of surface will my dog play on?

  • All inside floor surfaces are heated geothermal floors with smooth cement floors. The outdoor potty and play area is pea gravel. We use this because it’s easy to clean and replace when needed. However, please be advised that if your pet is young or hasn’t been exposed to surfaces like these, their pads may become irritated.This irritation happens when your pet’s pads are not accustomed to exercise on hard surfaces. If you notice your pet licking after daycare or boarding please put socks on them and try not to allow them to lick. Licking their pads will cause a small irritation to turn into a bigger issue.

Playtime at Paradise Pets includes outdoor play, weather permitting. Our outdoor surface is currently pea gravel. If your dog is not accustomed to that type of surface it may INITIALLY cause irritated paws until the pads toughen up. This will often result in licking and chewing, further aggravating the irritation, especially during the night.

We limit play time for new clients, gradually building up time, but some dogs may still develop irritated paws. If you notice your dog’s pads seem irritated, please prevent them from licking. Using a cone for a couple of days during the night usually works best because it is the licking and chewing that causes the pads to become much worse.

Also, please let us know if your dog has any irritation and we will limit the time they spend on pea gravel.

Irritated paws are NOT caused by chemical or hot floor surfaces at Paradise Pets. It is the result of running on a hard surface before paw pads toughen up and then licking the irritation.

If you have any question or concerns, please call us!